Over this period, we will continue to provide the same service you have come to expect from us via our website and online ordering system and deliveries currently remain fully functional. We have a team available for essential tasks and for their safety any work that can be done remotely will be done remotely.
Note: with the current restrictions, we may have longer than normal timelines for delivery or distribution. Our Authorised Service Centres may also be able to assist pending their supply of spare parts.
For After Sales, Online Ordering or Product Queries, please contact the relevant area using the below contact forms.
If you require further assistance, please email us at email@example.com
Thank you for your patience and please stay safe during these trying times.
TradeBrands NZ Ltd,
17 David McCathie Place,
Auckland, New Zealand
0800 40 60 20
Monday-Friday: 9AM til 5PM
Please mention your order number that you received while placing an order in all correspondence.
We recommend that you have a Samsonite Authorised Repair Centre repair your luggage, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only Samsonite Authorised Repair Centres are authorised to do warranty repair work. To locate the nearest Repair Centre, please click here.
Please read our section on repairs on the FAQ section for detailed instructions.