customer service, help

Have a Question?

For After Sales, Online Ordering or Product Queries, please contact the relevant area here.

If you require further assistance, please email us at samsonite@tradebrands.co.nz


If you have any questions or need help with your account, our team are happy to help.
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Our network of Authorised Service Centres will get you moving again in no time.
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Have a burning question? Our FAQs might help.
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Something just not right? See our returns and exchanges policy for more help.
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With a global warranty on all our products in over 100 countries, you're covered wherever your travels take you.
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Learn more about our payment and delivery options.
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Having trouble setting or opening your TSA approved lock? View instructions for your case or seek further guidance here.
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Registering your Samsonite product has it's benefits.
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